Terms of Service

Welcome to PublishSocial. These terms and conditions (the “Terms”) govern your access to and use of the PublishSocial website and services. By creating an account, starting a free trial or subscribing, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. About us

1.1 Company details

PublishSocial is operated by Think Company SRL, a company registered in Romania, with its registered office at Miron Costin 65, Constanța, Romania (“PublishSocial”, “we”, “us” or “our”). We operate the website publishsocial.com.

1.2 Contacting us

To contact us, send an email to contact@publishsocial.com.

2. Our contract with you

2.1 Our contract

These Terms apply to your account with us and to the supply of our services to you (the “Contract”), to the exclusion of any other terms that you seek to impose or incorporate, or which might otherwise be implied by trade, custom or course of dealing.

2.2 Entire agreement

The Contract — consisting of these Terms, our Privacy Policy and our Acceptable Use Policy (section 19) — is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise, representation or warranty that is not set out in the Contract.

2.3 Language

These Terms and the Contract are made only in the English language.

3. Subscribing and our acceptance

3.1 Creating your subscription

To subscribe, follow the on-screen prompts on our site: create an account, choose a plan and provide a payment method through our checkout. Each order you place is an offer by you to purchase the services described for that plan (the “Service”).

3.2 Our acceptance

Our acceptance of your order takes place when we activate your subscription (or free trial) and confirm it to you by email, at which point the Contract between you and us comes into existence. The Contract relates only to the plan and features confirmed at that time.

3.3 If we cannot accept your order

If we are unable to provide you with the Service for any reason, we will inform you by email and will not process your order; if you have already paid, we will refund the full amount. We reserve the right, acting reasonably and in accordance with applicable law, to decline to offer the Service.

4. Free trial, subscription, cancellation and refunds

4.1 Free trial

New subscriptions include a free trial period (currently 7 days), allowing you to evaluate the Service before paying. A valid payment method is required to start the trial; you are charged nothing at signup, and your payment method is charged automatically when the trial ends, unless you cancel before that moment.

4.2 Automatic renewal

Paid plans renew automatically for successive periods equal to the billing cycle until cancelled. If you cancel before the end of the current paid period, the Service remains active until that period ends and no further charges are made. We do not provide prorated or partial refunds for the unused portion of a billing period, except where required by law.

4.3 How to cancel

You may cancel your subscription at any time, either from the billing section of your account, or by sending a cancellation request to contact@publishsocial.com from the email address registered on the account.

4.4 Consumers in the EU/EEA

Nothing in these Terms affects your statutory rights. If you subscribe as a consumer in the EU or EEA, you have a statutory 14-day right of withdrawal starting from your first paid charge. By requesting that the paid Service begin immediately, you consent to immediate performance and acknowledge that, if you withdraw, any refund may be reduced in proportion to the Service already provided up to the moment of withdrawal.

4.5 Goodwill refunds for missed cancellations

If you intended to cancel but were charged for a renewal, contact us within 7 days of that charge and we may, at our discretion, refund that most recent charge only. This exception does not apply to earlier billing cycles or to extended periods of non-use.

4.6 Usage and fair use

Each plan includes unlimited publishing, scheduling and AI-assisted rewriting, subject to the plan's limits on the number of connected Facebook Pages, team member accounts and WordPress sites, as described on our pricing page. We may apply reasonable fair-use safeguards to protect the stability of the Service and the policies of connected platforms (for example, rate limits imposed by Meta), and additional capacity (such as extra Page slots or storage) may be purchased as recurring add-ons at the prices shown in the app.

4.7 Refund method

Any approved refund is processed to the original method of payment.

5. Our Service

5.1 What the Service is

PublishSocial is a publishing platform for Facebook Pages. Depending on your plan, it allows you to connect the Facebook Pages you manage, compose posts with images or video, edit media, schedule posts to per-Page time slots, publish immediately or save drafts, add a first comment, rewrite and translate text with AI assistance, publish articles to your own website, and automatically delete posts after a period you choose. The features available to you are those described on our site for your plan.

5.2 The Facebook integration

The Service integrates with Facebook through Meta's official tools. To use it, you must authorize the connection through Facebook Login and you must hold the necessary role on each Page you connect. Your use of Facebook remains subject at all times to Meta's own terms and policies, including the Meta Terms of Service and the applicable platform and Page policies. PublishSocial is an independent product and is not affiliated with, sponsored or endorsed by Meta.

5.3 Other third-party providers

Parts of the Service are delivered through third-party providers, including Stripe (payments), OpenAI (AI text processing) and Apify (fetching publicly available content you request). Your use of features powered by these providers is also subject to their respective terms.

5.4 Descriptions and illustrations

Descriptions, screenshots and illustrations on our site are published to give an approximate idea of the Service. They do not form part of the Contract and have no contractual force.

5.5 Changes to the Service

We may amend the specification of the Service at any time and will use reasonable efforts to notify you in advance of material changes, although we are under no obligation to do so. Such changes may be required, in particular, where third-party platforms — including Meta — modify, restrict or withdraw APIs, permissions or platform features on which the Service depends. To the extent permitted by law, we are not liable for losses caused by a change in the specification of the Service, however caused.

5.6 Reasonable care and skill

We provide the Service using reasonable care and skill.

5.7 Availability

While we do our best to keep the Service available at all times, we cannot guarantee that it will be uninterrupted, always available or error-free.

6. Your obligations

6.1 Your responsibilities

It is your responsibility to ensure that:

• you cooperate with us in all matters relating to the Service and provide accurate and complete information where we reasonably require it;
• you keep your account credentials confidential and notify us promptly of any suspected unauthorised use of your account;
• you connect only Facebook Pages, websites and accounts that you own or are expressly authorised to manage;
• you hold all necessary rights to the content you upload, create, rewrite or publish through the Service, and you remain solely responsible for that content, including compliance with copyright, data protection, advertising and consumer protection rules;
• you comply with all applicable laws, with our Acceptable Use Policy (section 19) and with the terms and policies of the third-party platforms you connect, including Meta's.

6.2 Consequences of your default

If our ability to perform the Service is prevented or delayed by your failure to comply with clause 6.1 (your “Default”): (a) we may suspend performance of the Service until you remedy the Default, and may rely on the Default to relieve us from performance, in each case to the extent the Default prevents or delays performance; (b) we will not be responsible for costs or losses you sustain arising directly or indirectly from our failure or delay to perform; and (c) you must reimburse us on written demand for costs or losses we sustain arising directly or indirectly from your Default.

7. Charges

7.1 Charges

In consideration of us providing the Service, you must pay the charges for your plan and any credit packs (the “Charges”) at the prices quoted on our site at the time you place your order.

7.2 Price changes

We may change plan prices or plan contents with reasonable prior notice. Changes take effect from your next billing cycle; if you do not agree with a change, you may cancel your subscription before it applies.

7.3 Taxes

Prices may be displayed exclusive of value added tax (VAT/TVA). Where VAT or a similar tax applies to your purchase, it is added at the applicable rate and shown at checkout or on your invoice, and you must pay it together with the Charges.

7.4 Pricing errors

Despite our reasonable efforts, services on our site may occasionally be mispriced. If the correct price is higher than the price stated and the error is discovered before or shortly after your order, we will contact you and give you the option of continuing at the correct price or cancelling with a full refund of any amount paid. If a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel the supply of the Service and refund any sums you have paid.

7.5 Discount codes

A discount code may be used on a single account at a time and applies only to your current subscription plan. Upgrading or downgrading your plan may end the discount applied to your previous charges. We may reduce, modify or withdraw discount codes at any time.

8. How to pay

8.1 Payment method

Payment for the Service is made in advance, by debit or credit card, through our payment provider Stripe, unless we agree otherwise with you in writing. By subscribing, you authorise recurring charges to your payment method at the start of each billing cycle (with the first charge taken at the end of the free trial).

8.2 Failed payments

If a payment fails, it may be retried automatically. We may suspend access to the Service until outstanding amounts are settled, and we may cancel the subscription if payment continues to fail after a reasonable number of attempts.

8.3 No set-off

You must pay all amounts due under the Contract in full, without any set-off, counterclaim, deduction or withholding, other than any deduction or withholding of tax required by law.

9. Complaints and support

If a problem arises or you are dissatisfied with the Service, please let us know at contact@publishsocial.com and we will do our best to resolve it. If you are a consumer in Romania, you may also address the National Authority for Consumer Protection (ANPC).

10. Intellectual property rights

10.1 Our rights

All intellectual property rights in or arising out of the Service — including its software, design, branding and documentation — are owned by us and our licensors. Except for the right to use the Service in accordance with the Contract, these Terms grant you no rights in our intellectual property, and you may not use our trademarks without our prior written approval.

10.2 Your content

You retain all rights to the content you upload or create in the Service. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, adapt (for example, resizing or encoding media) and transmit that content, solely to the extent needed to operate the Service at your direction — including transmitting it to Meta when you choose to publish it to your Facebook Pages, and to your own website when you choose to publish there.

11. How we use your personal information

We use your personal information to provide the Service, to process your payments and to communicate with you, as described in detail in our Privacy Policy, available at publishsocial.com/privacy. The Privacy Policy forms part of these Terms.

12. Limitation of liability — your attention is particularly drawn to this clause

12.1 What we do not exclude

Nothing in the Contract limits or excludes our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for any other liability which cannot be limited or excluded by applicable law. If you are a consumer, nothing in this clause affects rights granted to you by mandatory consumer protection law.

12.2 Excluded losses

Subject to clause 12.1, we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with the Contract, for: loss of profits; loss of sales, business, agreements or contracts; loss of use or corruption of software, data or information; loss of or damage to goodwill; loss of audience, reach or engagement; or any indirect or consequential loss.

12.3 Liability cap

Subject to clause 12.1, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total Charges you paid to us in the 3 months preceding the event giving rise to the claim.

12.4 No other warranties

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, and we give no other representations, warranties or undertakings in relation to it. Any representation, condition or warranty which might otherwise be implied or incorporated into these Terms by statute, common law or otherwise is, to the fullest extent permitted by law, excluded from the Contract.

12.5 Survival

This clause 12 survives termination of the Contract.

13. Confidentiality

Each of us undertakes not to disclose to any person any confidential information concerning the other's business, affairs, customers or suppliers, except: (a) to employees, officers, advisers or subcontractors who need to know it to perform obligations under the Contract, and who are bound by equivalent duties of confidentiality; or (b) as required by law, a court of competent jurisdiction or a governmental or regulatory authority. Each of us may use the other's confidential information only to perform its obligations under the Contract.

14. Termination

14.1 Termination by you

You may stop using the Service and cancel your subscription at any time, as described in clause 4.

14.2 Termination or suspension by us

Without limiting our other rights or remedies, we may suspend the Service or terminate the Contract with immediate effect by written notice to you if:

• you commit a material breach of the Contract and (where the breach is remediable) fail to remedy it within 5 days of being notified in writing to do so;
• you fail to pay any amount due under the Contract on the due date;
• you use the Service unlawfully, in breach of our Acceptable Use Policy, or in breach of the terms or policies of a connected third-party platform (including Meta) in a way that creates risk or possible liability for us, for other users or for that platform;
• you take any step or action in connection with entering administration, liquidation, a composition or arrangement with creditors, or you cease — or threaten to cease — to carry on business.

14.3 Consequences of termination

On termination, your access to the Service ends and your data is handled as described in our Privacy Policy. Termination does not affect rights and remedies accrued up to termination, and any provision of the Contract that is expressly or by implication intended to remain in force after termination continues in full force and effect.

15. Events outside our control

15.1 No liability

We are not liable or responsible for any failure to perform, or delay in performing, our obligations under the Contract caused by any act or event beyond our reasonable control (an “Event Outside Our Control”). For the avoidance of doubt, an Event Outside Our Control includes, without limitation, interruptions, restrictions, policy changes or API changes at third-party platforms and providers — including Facebook/Meta — as well as hosting, network or power failures.

15.2 What happens

If an Event Outside Our Control affects the performance of our obligations, we will notify you as soon as reasonably possible, and our obligations will be suspended and the time for performance extended for its duration. We will attempt to continue providing the Service; if, as a result of the Event Outside Our Control, we are no longer able to provide the Service or a part of it — or can no longer commercially justify providing it — we may cease to provide the affected part.

15.3 Your right to cancel

You may cancel a Contract affected by an Event Outside Our Control that continues for a prolonged period.

16. Communications between us

When we refer to “in writing” in these Terms, this includes email. Any notice under or in connection with the Contract must be in writing and delivered personally, sent by pre-paid post or sent by email — to us, at contact@publishsocial.com or the postal address in clause 1.1; to you, at the email address registered on your account. A notice is deemed received: if delivered personally, when left at the proper address; if sent by pre-paid post, on the second working day after posting; if sent by email, at 10.00 am on the next working day after transmission. This clause does not apply to the service of proceedings or other documents in legal action.

17. General

17.1 Assignment and transfer

We may assign or transfer our rights and obligations under the Contract to another entity, for example in connection with a reorganisation or sale of our business. You may assign or transfer your rights or obligations under the Contract only with our prior written agreement.

17.2 Variation

Except for updates to these Terms made in accordance with clause 18, any variation of the Contract has effect only if it is in writing and agreed by both you and us.

17.3 Waiver

If we do not insist that you perform any of your obligations, or if we do not enforce — or delay in enforcing — our rights against you, that does not mean we have waived those rights or that you are relieved of those obligations. Any waiver by us is effective only if given in writing, and does not constitute a waiver of any later default.

17.4 Severance

Each paragraph of these Terms operates separately. If any court or competent authority decides that any of them is unlawful or unenforceable, the remaining paragraphs remain in full force and effect.

17.5 Third-party rights

The Contract is between you and us. No other person has any rights to enforce any of its terms.

17.6 Governing law and jurisdiction

The Contract, its subject matter and its formation (and any non-contractual disputes or claims) are governed by the law of Romania, and the courts of Romania have exclusive jurisdiction — provided that, if you are a consumer, you also benefit from any mandatory protections and jurisdiction rules of the law of your country of residence.

18. Changes to these Terms

We may update these Terms from time to time to reflect changes in the Service, our business or the law. The current version is always available at publishsocial.com/terms. If we make material changes, we will announce them on the website or notify you by email, with reasonable advance notice where practicable. If you continue to use the Service after updated Terms take effect, the updated Terms apply to you; if you do not agree with an update, you may cancel your subscription before it takes effect.

19. Acceptable Use Policy

This Acceptable Use Policy applies to everyone who visits publishsocial.com or uses the Service. By using the site or the Service, you accept and agree to abide by it. It supplements — and forms part of — these Terms.

19.1 Prohibited uses

You may use the Service only for lawful purposes. You may not use the Service:

• in any way that breaches any applicable local, national or international law or regulation, or that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• for the purpose of harming or attempting to harm minors in any way;
• to publish or transmit content that is illegal, defamatory, harassing, hateful, deceptive or misleading, that infringes the intellectual property, privacy or other rights of any person, or that you do not have the right to use;
• to send, or procure the sending of, spam or any other unsolicited or unauthorised advertising or promotional material, or to artificially manipulate the distribution, reach or engagement of content;
• in breach of the terms or policies of Facebook/Meta or any other connected platform — including by connecting Pages, sites or accounts that you are not authorised to manage;
• to knowingly transmit any data or material that contains viruses, trojan horses, worms, spyware or any other harmful program or code, or to probe, scan or test the vulnerability of the Service;
• to access without authority, interfere with, damage or disrupt any part of the Service, the equipment or networks on which it is stored, any software used in its provision, or any equipment, network or software of any third party, including by means of a denial-of-service attack;
• to reproduce, duplicate, copy, resell, sublicense or make the Service available to third parties except as permitted by your plan, or to reverse-engineer the Service except to the extent permitted by law.

19.2 Enforcement

We will determine, acting reasonably, whether this Acceptable Use Policy has been breached through your use of the Service. Where a breach has occurred, we may take the action we consider appropriate, including: issuing a warning; removing content; immediately, temporarily or permanently suspending or withdrawing your right to use the Service; disclosing information to law enforcement authorities where we reasonably consider it necessary or as required by law; and taking legal action against you, including for the reimbursement of costs (including reasonable administrative and legal costs) resulting from the breach. We exclude our liability, to the extent permitted by law, for actions taken in response to breaches of this policy, and the responses described here are not exhaustive.

19.3 Changes to this policy

We may revise this Acceptable Use Policy at any time by amending the published Terms. Please check from time to time, as the current version is binding on you.

20. Website terms of use

The following terms apply to your use of the publishsocial.com website itself, whether or not you hold an account.

• The website is made available free of charge. We may update, change, suspend or withdraw all or any part of it for business and operational reasons, and we do not guarantee that it will always be available or uninterrupted.
• If you are given or choose login credentials, you must treat them as confidential and not disclose them to any third party. We may disable credentials at any time if, in our reasonable opinion, you have failed to comply with these Terms. If you suspect anyone else knows your credentials, notify us promptly at contact@publishsocial.com.
• The content on the website is provided for general information only and is not advice on which you should rely. Although we make reasonable efforts to keep it up to date, we make no representations or warranties that it is accurate, complete or current.
• We are the owner or licensee of all intellectual property rights in the website and the material published on it. You may view, download and print extracts for your personal or internal business use; you must not modify them, must not use any illustrations, photographs or media separately from accompanying text, must acknowledge our status as author where applicable, and must not use any part of the content for commercial purposes without a licence from us.
• Where the website contains links to third-party sites and resources, these are provided for your information only and do not imply approval or endorsement by us; we have no control over, and accept no responsibility for, their content.
• We do not guarantee that the website will be secure or free from bugs or viruses; you are responsible for configuring your technology to access it and for using your own virus protection. You must not misuse the website by knowingly introducing malicious or technologically harmful material, attempt unauthorised access to it or to any connected server or database, or attack it via denial-of-service. We may report breaches to the relevant law enforcement authorities and cooperate with them, including by disclosing your identity.
• You may link to our home page in a way that is fair and legal and does not damage our reputation or suggest any form of association, approval or endorsement where none exists. You must not frame the website on any other site. We may withdraw linking permission at any time without notice.

21. Eligibility

To use PublishSocial, you must be at least 18 years of age. By registering for and using the Service, you confirm that: you are at least 18 years old; you have not previously been suspended, banned or removed from the Service; and your use of the Service complies with all applicable laws, regulations and third-party agreements. If you accept these Terms on behalf of an organisation or other entity, you confirm that you have the authority to bind that organisation to these Terms and that it agrees to comply with them. We reserve the right to verify eligibility and to suspend or terminate access if we find that these requirements are not met.